Refund policy

Consumers have a fourteen-day right of withdrawal.

Withdrawal policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.

To exercise your right of withdrawal, you must inform us (NetCommerce GmbH, Zimmeräckerstraße 4, 71272 Renningen, Germany, kontakt@winpadl.de, telephone: 071598058666) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You can use the attached sample withdrawal form for this purpose, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period expires.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we receive notification of your withdrawal from this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us or to Fabian Wintrup (Gechingerstraße 18, 71134 Aidlingen, Germany) immediately and in any case no later than fourteen days from the date on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period. You shall bear the direct costs of returning the goods. You shall only be liable for any loss in value of the goods if this loss in value is attributable to handling of the goods that is not necessary for testing their condition, properties, and functionality.

Sample withdrawal form

(If you wish to withdraw from the contract, please fill out this form and return it.)

– To NetCommerce GmbH, Zimmeräckerstraße 4, 71272 Renningen, Germany, kontakt@winpadl.de

– I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following
goods (*)/the provision of the following service (*)

– Ordered on (*)/received on (*)

– Name of the consumer(s)

– Address of the consumer(s)

– Signature of the consumer(s) (only for paper notifications)

– Date

(*) Delete as applicable.

 

Special notes
If you finance this contract with a loan and later revoke it, you are also no longer bound by the loan agreement, provided that both contracts form an economic unit. This is particularly likely to be the case if we are also your lender or if your lender makes use of our cooperation with regard to financing. If we have already received the loan when the revocation takes effect, your lender will assume our rights and obligations under the financed contract in relation to you with regard to the legal consequences of the revocation or return. The latter does not apply if the present contract concerns the acquisition of financial instruments (e.g., securities, foreign exchange, or derivatives).

If you wish to avoid a contractual commitment as far as possible, exercise your right of revocation and also revoke the loan agreement if you are also entitled to a right of revocation for this.